Course Overview

Master Performance Consultant Program develops a structured approach to helping organizations achieve their desired performance. The course connects business objectives with the conditions, skills, processes, and support that enable people to deliver. Participants examine how evidence and stakeholder consultation guide the selection of useful performance-development actions.

The program follows the consulting process from clarifying expectations and assessing current performance to recommending interventions and reviewing results. It considers learning solutions alongside job aids, process changes, and other forms of workplace support. Participants develop the ability to explain why an intervention fits a defined need, plan its implementation, and choose meaningful measures. The focus is on connecting consulting recommendations with observable changes in work and organizational results.

Learning Objectives

By the end of the course, participants will be able to:

• Define desired performance and connect it with business objectives.
• Gather stakeholder and workplace evidence to assess performance needs.
• Distinguish skill-development needs from process, resource, and work-environment considerations.
• Compare learning, job-aid, and process interventions for a defined performance need.
• Develop an evidence-based recommendation and explain its expected contribution.
• Outline implementation responsibilities and actions that support adoption.
• Select measures and an evaluation approach for reviewing intervention results.

Practical Application

Apply the learning to make performance-development decisions specific, evidence-based, and connected to business needs.

• Shared performance expectations: Establish what successful work looks like and agree the evidence needed to assess it with relevant stakeholders.
• Well-chosen development actions: Match the proposed support to the conditions and capabilities that enable the desired performance.
• Measurable follow-through: Connect an intervention with implementation ownership and meaningful review points so its contribution can be assessed.